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Returns

WHAT IS YOUR RETURN POLICY?

We offer store credits on all bikinis within 20-days from the date you received your order. This will allow you to get the proper style and size you wish. We do not offer exchanges or refunds. 

We ask that the following requirements are met:

  • Products must be untampered, unworn, unwashed with tags and liners still attached, no indication of use of deodorant/perfume and scents to be eligible for a store credit.
  • Returned within 20 days of delivery

We cannot accept any returns that do not meet above requirements. 

  • Please Note: store credit codes may not be combined with discount codes of any kind. 

Store Credits will be issued for the amount you spent on your order and sent via email 3-5 business days after the package arrives at our warehouse. We charge a $3.50 restocking fee on all return requests. 

 

ARE RETURNS FREE?

No. The shipping cost incurred for returning your bikini to Vaya Island for a store credit are not covered nor reimbursed by us.

 

HOW DO I START A RETURN?

To start a return, simply download our returns form here.

Vaya Island cannot be held liable for the loss of packages being returned to us. We recommend using a registered postal service when returning and keeping a record of the tracking details.

 

HOW LONG DOES IT TAKE FOR MY STORE CREDIT TO BE PROCESSED?

We try our best to process returns as quickly as possible. Once the product is inspected by our store and processed you will receive an email with your store credit code. Please note it takes 3-5 business days after delivery to our warehouse for your return to fully process. 

 

WHAT IF I USED A DISCOUNT CODE ON MY ORDER?

All products purchased with a discount code of any kind are eligible for a store credit.

 

PLEASE NOTE

  • Vaya Island is not responsible for lost or stolen packages if confirmed delivered to the given destination.
  • Vaya Island is not responsible for duties, taxes or import charges for international sales.
  • The customer accepts full responsibility for lost or damage to these products. 
  • The customer is fully responsible if their order gets sent back to Vaya Island HQ and marked as unclaimed or "Unrecognized Address". We do not offer free shipping back to the customer under any circumstances. 
  • We charge a restocking fee on all processed orders including orders that are requesting to be cancelled.
  • If a bikini that does not meet our return requirements above is returned to our warehouse Vaya Island is not responsible for shipping costs back to the customer. Vaya Island is not responsible for sending a replacement for your defected bikini. We do not re-ship defected bikinis. 
  • Gift cards are not eligible for a store credit
  • All bikinis won in a giveaway are not eligible for returns, store credits or exchanges. 
  • A store credit code or any other discount codes cannot be combined. Only one coupon code can be used at a time. 

INTERNATIONAL ORDERS

All international orders are final sale. 

By ordering from vayalifestyle.com, you agree to these terms and conditions. 

 

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