Shipping

What shipping methods does Vaya Island offer?

For all shipping information please click here.

When will my order ship?

Please allow 1-6 business days for us to ship your order. Once your order has been shipped, please refer to the shipping times below for delivery times. Thank you for your patience.

Standard Shipping (FREE): 4-9 business days 

Priority Shipping: 3-5 business days 

Returns

How do I start an exchange?

To start an exchange click here.

Vaya Island cannot be held liable for the loss of packages being returned to us. We recommend using a registered postal service when returning and keeping a record of the tracking details.

Does Vaya Island offer cash/credit card refunds?

Due to the cost of processing exchanges we cannot issue cash/credit card refunds for returns. That said we want to help you get your sizing right the first time. If you have any product/sizing questions please feel free to email us at info@vayalifestyle.com.

Sale items purchased at a discount of 40% or more, including items bought with discount or promotion codes are not eligible for a refund, exchange or store credit. 

Please note we offer exchanges only. 

Am I eligible for an exchange?

We’re happy when you’re happy. If you are not completely satisfied with your Vaya Island purchase, we accept exchanges within 20 days of delivery. Sale items purchased at a discount of 40% or more, including items bought with discount or promotion codes are not eligible for a refund, exchange or store credit. 

Please note we offer exchanges only. We do not offer refunds.

  •  Products must be untampered, unworn, unwashed with tags and liners still attached, no indication of use of deodorant/perfume and scents to be eligible for an exchange.
  • Returned within 20 days of delivery

We cannot accept returns that do not meet the above requirements.

Are exchanges free?

No. The shipping cost incurred for returning your bikini to Vaya Island for an exchange are not covered nor reimbursed by us.

How long does it take for my exchange to be processed?

We try our best to process exchanges as quickly as possible. Once your exchange is processed and inspected by our warehouse your new items will be sent within 10-15 business days.

Can I exchange an item for a different priced item?

No. You must choose an item that matches the price of the item you're exchanging. 

Who pays duties and taxes?

Vaya Island is not responsible for duties, taxes or import charges for international sales.

Can I return my item after 30 days?

We accept exchanges within 30 days of delivery only. 

What is your full return policy?

To view our full return policy please click here.

Can I request an address change on my exchange?

We are unable to edit exchange addresses. All exchanges will be sent to the customer's original order address.

Can I edit my address after my order was placed?

We try our best to process and ship your bikinis as quickly as possible to ensure quick delivery. Once an order is placed it cannot be edited or cancelled. You may start an exchange here.

Do you offer second time exchanges per order?

We offer one exchange per order. 

Can I cancel an order I just placed?

We try our best to process and ship your bikinis as quickly as possible to ensure quick deleivry. Once an order is placed it cannot be cancelled. You may start an exchange here.

Orders

If my package is missing what should I do?

We try our best to process and ship your bikinis as quickly as possible to ensure quick deleivry. Once an order is placed it cannot be cancelled. You may start an exchange here.

Can I use more than one coupon code on my order?

Only one coupon code may be used at a time. Store credit codes or gift card codes may not be combined with site-wide discounts or coupon codes of any kind. 

Can I exchange an international order?

Yes. We’re happy when you’re happy. If you are not completely satisfied with your Vaya Island purchase, we accept exchanges within 20 days of delivery. Sale items purchased at a discount of 40% or more, including items bought with discount or promotion codes are not eligible for a refund, exchange or store credit. 

Please note we offer exchanges only. We do not offer refunds.

Products must be untampered, unworn, unwashed with tags and liners still attached, no indication of use of deodorant/perfume and scents to be eligible for an exchange.
Returned within 20 days of delivery
We cannot accept returns that do not meet the above requirements.

How do I find my size?

Our size chart serves as a general guideline for helping you find your correct size in Vaya Island. If you have questions about a specific style’s measurements, you can always reach out to our Customer Support Team via email info@vayalifestyle.com. Please include your bust, waist, and hip measurements with your message so we can best assist you. 

Does Vaya Island refund shipping costs?

No. Vaya Island does not refund shipping costs. Please note all shipping times are estimates given to us by USPS and DHL. For information on shipping times please visit here.

Are discount codes active during site-wide sales?

No. Discount codes are not active during site-wide sales. 

Can I combine gift card codes with other discount codes?

No. Only one code can be used per order. 

Can rep, store credit codes and gift cards be used on final sale items?

No. All codes cannot be used on items marked final sale. 

Product

How do I care for my Vaya Island bikinis?

Vaya Island Bikinis are made with the highest quality Italian fabrics. To keep your Vaya Island bikinis in proper condition please follow our care instructions.

Handwash with a mild detergent in cold water only
Hang dry in the shade
Do not tumble dry, dry clean, iron or use bleach
Do not leave rolled up wet or wring out
Avoid contact with rough surfaces as it can cause pulling of the fabric
High amounts of chlorine can ruin your bikini, make sure to wash immediately after use
Certain tanning oils, sunscreens, and fake tanning can stain or cause damage to your bikini
To extend the life of your Vaya Island bikini we recommend rinsing immediately after use. We do not take back washed or worn items.

What are Vaya Island products made of?

Vaya Island bikinis are made with the highest quality Italian fabrics. Our bikinis are made of luxe Italian lycra. This fabric provides a smooth, silky and supportive feel on the skin if cared for properly. Our Ribbed Bikinis are made from 80% Nylon & 20% Elastane. 

Are your bikinis padded?

No, however all bikinis are double lined to ensure ultimate comfort and support. 

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