To start the returning process for your order, please enter your email address or phone number and the order number below.
How do I exchange?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines and return form once the return request is approved
What items are not eligible for exchange?
- Item/s received more than 20 days of delivery
- Item/s purchased with a 40% off discount or more. These sales are final and cannot be returned.
- Products must be untampered, unworn, unwashed with tags and liners still attached, no indication of use of deodorant/perfume and scents to be eligible for an exchange.
- Free gifts or promotional items are not returnable
Can I return an international order?
- All international sales are final. They are not eligible for a refund, exchange or store credit.
Are there any charges for exchanges?
- There are no charges for return
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
How soon will I get my exchange?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
- If you are approved, then your exchange will be processed, and your exchange will ship within 7-10 business days after it arrives at our warehouse.
Does Vaya Island offer refunds?
- We do not offer refunds. Sale items purchased at a discount of 40% off or more, including items bought with a discount or promotion codes are not eligible for a refund, exchange or store credit. Please note we offer exchanges only.